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Using the included USB 2. Page 12 Black 3. Page 13 5. Install the Chat software. Visit Chat from the product drop-down list. Page 14 8. Click the Device Setup button on the Chat software Figure 2.
Configure your Chat for the video conferencing device you will be using by following the procedures outlined in the Device Setup section of Chapter 3: Using Chat Configuration Software. Unzip the software and run Setup.
The home screen appears Figure 3. Page 17 3. The License Agreement screen appears Figure 3. The Select Installation Folder screen appears Figure 3. Page 18 5. The Confirm Installation screen appears Figure 3. Page 19 7. The Chat device drivers are installed. Technical Services: Page 20 9. Click Finish. The Installation Complete screen appears Figure 3. Click Close to end the installation process.
If the device you are using is not list- ed, you can create a custom device by using Advanced: Database. This screen allows you to easily switch between settings for your listed devices, including any saved custom configu- rations, if you have created custom audio settings for your device see Advanced Settings: Database later in this chapter for more information on saving custom settings.
Update Firmware allows you to automatical- ly update to the most recent firmware and device database using the Check for updates button, or you can use the Select File button to manually load an existing firmware file. Click the Update button to install available updates. The Update dialog box appears Figure 3.
Click Update Firmware to update firmware only. Click Update Database to update the device database only. Page 25 8. Click Yes to proceed with the firmware or device database update, or No to cancel.
A second warning dialog appears. Click Yes to proceed or No to cancel. A series of messages appears below the progress bar indicating that the updates are in progress. Loading an incorrect firmware file can cause unpredictable results. In most cases, you should use the automatic update procedure by pressing the Check for updates button.
You can also create custom audio settings for a device see Advanced Settings: Database later in this chapter for more information. For example, if this option is selected and you are talking to a colleague via Skype on your PC connected to your Chat , and you also initiated a video conference call through the VC Breakout Box, all three parties would be joined together for a bridged call.
Step 2 - Install Your Driver Once you have downloaded your new driver, you'll need to install it. Select the Driver tab.
A message will appear indicatingthat the device was successfully added. Repeat steps 1 through 8 for any additional devices you will be using with your CHAT Refer to the tuning procedures provided in the Optimizing SoundQuality section that follows. This screen allows you toeasily switch between settings for your listed devices, including any saved custom configurations, if you have createdcustom audio settings for your device see Advanced Settings: Database later in this chapter for more information onsaving custom settings.
To remove a device from your list of My Devices, select the device from the list and click the Remove from MyDevices button. Note that this only removes the device from the My Devices list.
It does not remove it from the devicedatabase see the Advanced: Database section later in this chapter for more information. If you are satisfied withthe sound quality, no further adjustments are necessary.
If not already open, start the CHAT application. For external hardware devices, connect the device to the CHAT using the appriopriate connection diagramslocated in Chapter 2: Getting Started.
Click the Advanced button to display the pre-defined audio settings for the device you selected in step 2. Place a call using the device or application. Land lines provide the best audio for tuning purposes.
Ask the person on the other end of the call to count from 1 to 10 in a normal voice. Repeat asneeded to find the optimal speaker volume for the device.
While the caller is still connected, count from 1 to 10 in a normal voice. Ask the caller if they can hear you clearly. Click and move the Output slider until the caller can hear you clearly.
Repeat the test count as needed to find theoptimal microphone volume for the device. Click Save to Database to capture the optimized settings.
The Add Settings to Database dialog appears. Enterappropriate name in the Model field, then click the Save to Database button. The optimal audio settings for the device or application are now ready for use. Repeat steps 1 through 9 for anyadditional devices and applications. To switch between audio settings for different devices and applications, click the My Devices button, select the desireddevice or application, then click the Apply to CHAT button.
The audio settings are instantly applied for the chosendevice or application. If theapplication does not have a tuning wizard or audio settings, use the CHAT application to tune audio settings for optimalsound quality as explained in the previous section.
Chapter 4: Using the Chat Application Update Firmware allows you to automatically update to the mostrecent firmware and device database using the Check for updates button, or you can use the Select File button tomanually load an existing firmware file.
Check for Firmware UpdatesPerform the following steps to update your firmware and device database Start up the CHAT software as described earlier in this manual. Click on the Update Firmware button located along the left side of the window. Click the Check for updates button to check the Web site for available updates. No updates are required. Click the Update button to install available updates. The Update dialog box appears. Any or all of the following actions can be performed by clicking the appropriate button:Click Update Firmware to update firmware only.
Click Update Database to update the device database only. Click Cancel to cancel the update procedure and return to the Update Firmware screen. When you click either of the update buttons, an Update dialog appears. Click Yes to proceed with the firmware or device database update, or No to cancel.
A second Update dialog appears. Click Yes to proceed or No to cancel. A series of messages appears below the progress bar indicating that the updates are in progress.
Loading an incorrect firmware file can causeunpredictable results. In most cases, you should use the automatic update procedure by pressing theCheck for updates button. To manually change the firmware version or database package loaded into your CHAT , use the following procedure Press the Select File button in the Update Firmware screen. The Open dialog window is displayed.
From the List files of type drop-down menu, select either the Firmware or Database package to download. A list of the appropriate CHAT files available on the system appears in the left-hand scroll list.
Select the file toupload and press the OK button. Select the Cancel button to cancel the update and return to the previous screen. If the update file was downloaded directly off the Website, use the Folder list in the center-right side of this window tonavigate to the appropriate folder where the downloaded file was saved. Once the file has been located and highlighted, click the Update button to update.
A warning dialog appears. Click Yes to manually load the selected firmware file or No to cancel. A series of messages appears under the progress bar indicating the update is in progress. When the update is complete, a message will appear below the progress bar stating that the update has beensuccessful with the appropriate revision level information if applicable.
This section describes how to useeach of these functions. You can also create custom audio settings for a device see Advanced Settings: Database laterin this chapter for more information. Use the sliders toadjust the microphone level and speaker level.
Speaker and microphone level adjustments made in the CHATsoftware will automatically change the speaker and microphone volume levels in Windows.
These functions are unavailable if onlythe USB is connected and appear grayed-out. Use the input slider to adjust the level of the incoming audio to thespeaker; use the output slider to adjust the level of the outgoing audio to the receiver side of the call.
In this mode, you are using the CHAT as a microphone device only. For example, if this option is selected and you are talking to a colleaguevia Skype on your PC connected to your CHAT , and you also initiated a video conference call through the VCBreakout Box, all three parties would be joined together for a bridged call. Line echo cancellation eliminates theecho caused when the CHAT is connected to a telephone. On a telephone, audio is normally routed from themouthpiece to the earpiece so that you can hear your own voice while talking, which causes feedback on a speakerphone.
WARNING: Enabling line echo cancellation while not connected to a telephone may cause audioproblems, so only use this option while connected to a telephone. Any settings changes that you make on this screen are instantaneously applied to the CHAT In addition, you havethe option to click on Save to Database to capture the current settings and save them as a custom device as describedin the next section.
The CHAT devicedatabase includes all of the audio settings for the devices pre-programmed by ClearOne identified by the icon nextto each device and any custom audio settings you set up and wish to save for later use. The icon indicates that the device is in your My Devices list and can be edited. To view the settings for a particular device, select the device and click the View button, or double-click the device name. The View Database Record dialog appears.
Click Ok to close the View Database Record dialog. To create a custom audio settings for a device, perform the following procedure Click the New button from the Main Advanced screen shown above. The Add Settings to Database dialogappears with the settings of the device you had selected in the database view. Click the Select 1st drop-down box and select the desired device type. Or, you can type a custom name, ifnecessary.
Click the Select 2nd drop-down box and select the desired manufacturer or enter your own. Type a name for the model of the new device in the Select 3rd field. The Ok button will appear as soon as the firstcharacter is entered. If you do not wish to add this device to your list of My Devices, de-select the Include in My Devices checkbox.
The default is to include new devices in your existing list. When all selections are made, click Ok to save the custom audio setting. The custom device is added to the CHAT device database and is now available through Device Setup as anavailable device.
Edit Custom Audio Setting1. To edit custom devices, click the Edit button appears in the place of the View button for custom devices afterselecting the custom device you wish to edit. The Edit Database Record appears. When you are finished editing, click Ok. Click Yes to save the device with the new audio settings or click No to return to the Edit Database Record dialog. To cancel your changes, click Cancel. To delete custom devices from the device database, click the Delete button after selecting the device you wish todelete.
You can only delete custom devices - you cannot delete pre-programmed devices devices with the ClearOne iconnext to them. To save the log to a text file, click the Save button.
A standard Windows save dialog appears. Name the file and choosethe directory in which you wish to save the file the default directory is the CHAT Log directory. Click Clear to clear all entries in the log window. Use a damp cloth moistened with water to clean the outside of your CHAT and power supply.
TroubleshootingIf you are having trouble with the audio from your CHAT , it might not be optimized tuned for the specific hardwaredevice you are connected to.
If you have not yet optimized the sound for this device, refer to the Optimizing SoundQuality section in Chapter 3. If you are still encountering problems, use the following procedure to troubleshoot the CHAT Make sure all cables are properly and securely connected. Verify cable connections with the appropriate illustrationfor your hardware device see Chapter 2: Getting Started for more information. If you are unable to resolve the problem using this procedure, please refer to the support pages on the ClearOne Website or contact ClearOne Technical Support:Phone: 1.
Interrupted Firmware Update RecoveryIf firmware programming was interrupted such as by a power loss or an accidental cable disconnection , the CHAT might become unstable. The update then continues to completion. Follow the on-screen instructions to resolve this issue. These limits are designed to provide reasonable protection against harmfulinterference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and,if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
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WebJan 30, · The CHAT® BT speakerphone also has an audio bridging feature that allows far end conference participants connected via a software conferencing . WebJan 30, · PDF Version. SALT LAKE CITY -- (BUSINESS WIRE)--Jan. 30, In response to the growing use of unified communications software applications and mobile . WebJul 13, · CHATAttach USER'S MANUAL - ClearOne. EN. English Deutsch Francais Espanol Portugues Italiano Roman Nederlands Latina Dansk Svenska Norsk Missing: software.