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Ask the community. Community Home. Need Windows 11 help? Check documents on compatibility, FAQs, upgrade information and available fixes. Windows 11 Support Center. How do I go about updating my graphics drivers?
Create an account on the HP Community to personalize your profile and ask a question. Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems for Battery. We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery. Check out this link: Is your notebook plugged in and not charging? It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again. New member. HP Recommended. Operating System: Microsoft Windows 10 bit. Tags 2. I have the same question.
Level In the list of devices, expand the device that you want to update. Right-click the device, and then click Update driver. Click Search automatically for drivers , and then follow the on-screen instructions.
If the app is not installed on your computer, download the latest version from the HP Support Assistant website. On the My Dashboard tab, find your computer, and then click Updates. After the analysis completes, select the listed updates, download and install the updates, and then follow any on-screen instructions. For devices with Windows 10 in S mode, you can only get drivers through Windows Update.
If a Let's identify your product to get started page opens, click Laptop or Desktop. Type the model name for your computer in the Or, enter your serial number field, and then click Submit. If a Matching products webpage opens, select your model number from the list.
The software results page for your computer displays with the default operating system selected. If you need to change the operating system, click Change , select your version, and then click Change. If the operating system you want is not on the list, HP does not have drivers for that operating system. Use a different method to download software and drivers. From the list of available software and driver categories, click the category name, and then click Download.
Sometimes there is more than one download available for a component, such as several DVD firmware updates. If this happens, identify the component installed in your computer, and then download the appropriate file. To find the name of a component, search for and open Device Manager.
Check for firmware updates from HP or the hardware manufacturer. For software and drivers from the manufacturer : See Getting updates from the maker of the software or hardware. Restore or reinstall a program that does not work properly or becomes infected with malware. This also works to revert a program to its original version. Check the Microsoft Store. Many of the apps that came preinstalled on your computer are available to download for free in the Microsoft Store app.
If a Let's identify your product to get started page displays, select your computer type. Type the model name of your computer, and then click Submit. From the list of available software and driver categories, find the software or driver. Click the category name, and then click Download. You can find and restore or reinstall original device drivers for your computer with Windows HP recommends installing the latest drivers available from Windows Update.
If you need a previous version of a driver, there might be a link to an older driver in the details. Do not install BIOS updates from the system board manufacturer's website. Doing so can prevent the computer from accepting an HP System Recovery. Product manufacturers provide technologies used on many HP and Compaq computers.
Many hardware component manufacturers have their own website with driver downloads. Find information about your computer hardware from the product specifications for your computer model. Go to the HP Customer Support website, type the computer model number followed by Product Specifications in the Search box, and then press enter. Click the link to the Product Specifications for your computer.
For example, type acn product specifications. In the specifications document, find the component or software you want to update or troubleshoot, and then note the manufacturer or developer name, component number, or version number. Find downloads in the support section. Creative sound cards : Creative Worldwide Support in English. Realtek sound hardware and codecs : Realtek Downloads in English.
This utility provides a quick and easy way to download software and driver updates for HP commercial notebook and desktop PCs. Find and download software or drivers from the hardware manufacturer. Unless otherwise specified, HP does not support software that did not originally come with the computer.
See your warranty for details. Create a recovery disc set. You can restore the computer if compatibility problems occur. Find the names of the various hardware components on your computer. The most important component is the chipset. It drives many of the onboard components such as network, sound, and even video. Find component names and manufacturers on the product specifications for your computer model. Search for your computer model plus the word specifications at the top of this page.
Then, check the manufacturer's website for the driver. For a list of websites, see the Getting updates from the maker of the software or hardware. Find and install the latest chipset driver package for the new operating system. If your computer does not have an Internet connection, download the chipset from another computer. For help finding chipsets and other downloads, see the Getting updates from the maker of the software or hardware.
After installing the chipset, download and install the latest drivers for any components that are not functioning. For example, your computer makes no sound and it uses Realtek high-definition audio.
Go to Microsoft or Realtek's website to download and install a new high-definition sound driver. If drivers are not available and the hardware component is not working, you might need to replace the component. For example, you changed your operating system from Windows Vista to Linux and a Linux sound driver is not available. To solve this, install a sound card and driver that is compatible with Linux. Search Windows to find the current version of a driver or application software.
Find driver version number : In Windows, search for and open Device Manager. Double-click the name of the component, and then click the Driver tab in the properties window.
The Driver Version displayed in the Driver tab may be presented differently by the manufacturer of the device. For example, the driver version shown in the Driver tab in the graphic is In the list that displays, click the name of the app to view the software version number. If the app does not list the version number, click Advanced options to find and view the software version number. If the app is not available on your computer, download the latest version from the HP Hardware Diagnostics.
The app opens to the main menu. The chipset can drive many of the onboard components such as network, sound, and video. If the driver is not available from HP, you can find the name and manufacturer of the chipset on the product specifications for your computer model. For a list of websites, see Getting updates from the maker of the software or hardware.
If you have an HP printer, scanner, or camera, HP posts software and drivers on the support site for each product. These software and drivers are not included on the computer support pages.
That is, you cannot find a printer driver from the software and driver download page for your HP computer. If a Let's identify your product to get started page displays, select your product type. Type the model name of your HP printer, scanner, or camera, and then click Submit. If your computer is experiencing a problem, a driver update might be available to fix the problem.
However, installing software or driver updates does not solve all problems. Instead, try searching the HP Customer Support website for the computer problem or error message. Updating the driver might resolve these common types of drivers and associated problems:. Audio : Loss of sound, 'audio device not found' errors, and quality problems such as popping noises. BIOS : Problems with sleep, suspend, hibernate, startup, shutdown, or meeting the minimum requirements for an operating system upgrade.
Avoid BIOS updates unless you know it addresses the problem. Keyboard : Extra buttons and special keys stop working.
Video : Unsupported display resolutions, movie playback performance, and problems that occur in 3D games. If an updated driver does not fix your computer problem, then try searching the HP Customer Support website or the Internet for a troubleshooting solution not a driver. Next, see Find driver updates on the HP website for detailed instructions.
Then, move the external media to the other computer and install the driver. They do not require updates. You cannot upgrade a USB port using a driver upgrade. The port hardware must be capable of supporting the 2. However, if the computer displays messages about connecting a USB 2.
Use Device Manager to get any available updates. Connect the computer to the Internet if it is not already connected. If Other devices is not listed, Windows was able to identify and set up all plug and play hardware on the computer. In Device Manager , expand Other devices. If there are any references to USB, such as USB Host Controller , right-click the name, select Update driver , and then follow the on-screen instructions to download and install any available updates.
Right-click the name of one of the Universal Host Controllers and select Update driver. If any downloads installed, test the USB device to see if the message continues to display.
You cannot upgrade from a bit version of Windows to a bit version of Windows. Similarly, you can only upgrade a bit version of Windows to a bit version of Windows. To install a bit version of Windows on a computer with a bit version, you must reinstall Windows. This deletes all the information on the hard drive.
If your operating system is not listed, HP might not currently have software or driver downloads available for your product for that operating system, or the downloads are not available in the language you have chosen.
If you have installed an operating system other than Windows, HP might not provide software or driver downloads for your operating system. Review the following options if there are no downloads listed for your operating system:. Drivers for some peripheral products cameras, printers, scanners, and so on are preinstalled in the operating system and do not require downloading a new driver.
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