Fire tv wont download latest software

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I'll list the troubleshooting steps that typically help resolve this issue. I hope this helps! Please keep me posted by tagging me Kimberly Amazon Staff. If any of the answers in this thread helped you, press the "Select as Best" button and select it as "Best Answer. Debbie Buth. The one thing that made a difference for me was to switch Wi-Fi networks.

If the troubleshooting steps that I provided didn't work, please reach out to our live customer service here. They will be able to give you real-time assistance to get this quickly resolved.

I found that connecting to the same wireless network that was first initialized with an android device and the fire tv app installed on it, connect to the stick as a remote enter the pin then once connected open an app from the fire tv app on andriod device and the fire stick will "unfreeze". Upon restart I got the same response and I cannot get it to download. My network is working perfectly.

The download seems slower than normal. Please check your internet connection. My download speeds are around mbps Please help. Try holding the back button and three lines button together for 10 seconds.. Thats what worked for me. Posts in the community may contain links to unsupported third-party websites not operated by Amazon.

We are not responsible for the content or availability of non-Amazon sites. If you do not recognize or trust the website in any post, do not click on the link. You might just need to refresh it. What do you need help with? Sign in to ask the community. Getting Started. In the meantime, customers can contact Amazon Customer Support or take the following steps to fix the issue: 1.

Click Devices. Select the impacted device and click Deregister. December 26, at AM. Fire TV Stick 4K. Fire TV. December 27, at AM. Try a different TV if possible. This ensures Fire TV has access to enough power. Make sure you have the Fire TV device plugged into a wall outlet or power strip. Restart your home networks devices, such as your modem or router.

With the TV turned on, unplug the power cord. If nothing helped you in getting rid of the Downloading latest software screen, you must try resetting your Fire TV. Please note that by resetting the Firestick, your account information and downloaded content will be erased from the device. To reset Firestick, press and hold the Back button and the button on the right side of the navigation circle together for seconds.

A pop-up will show on the screen suggesting that the Firestick will reset after a few seconds. Therefore, wait for a while and Firestick will automatically reset after some seconds. Select the network that you want to connect to and type the network password. Once your Firestick has got rid of downloading the latest update screen, check out the best apps to install on your Firestick. Mehvish is a tech lover from Kashmir.

With a degree in computer engineering, she's always been happy to help anyone who finds technology challenging. Table of Contents. How to manually check for updates on Fire TV Stick? How to force a frozen Fire TV Stick to restart? Share Facebook Twitter Pinterest Email. Mehvish Mehvish is a tech lover from Kashmir. You may also like. January 22, January 7, December 27, December 16, December 10, December 6, How to Add, Edit, or Remove Complications from November 25, November 24, How to Change Wrist and Orientation on Samsung November 22,

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Both went into a update cycle taking about 10 minutes, never finishing but progress bar completely filled. Then that completed and the devices appear to be fine. They had some nonsense notifications about Amazon music, which I do not use, but that went away a few seconds later. I called support, another complete waste of time. He kept telling me there will be a notification of an update.

Many problems here. Then completely ill prepared and ineffective tech support. I am not an idiot. As the above mentioned basic troubleshooting did not help, please reach out to our Customer Service here so they can gather some more information about the issue and assist you in real-time with further troubleshooting. Have a nice day? Get to the problem. Fix the problem. Hang up. Answer the next call. Posts in the community may contain links to unsupported third-party websites not operated by Amazon.

We are not responsible for the content or availability of non-Amazon sites. If you do not recognize or trust the website in any post, do not click on the link. You might just need to refresh it.

What do you need help with? Sign in to ask the community. Getting Started. June 14, at PM. Amazon Fire TV. Fire TV. June 15, at AM.

We're sorry to see that you are experiencing this issue. Press and hold Back and right side of the navigation circle together for 10 seconds. On the TV screen, choose to continue or cancel the factory reset. So, wait for the said time. If the Firestick continues to stay on the Downloading latest software screen, then, try the following solutions. The Fire TV Stick will automatically restart. Tip: Learn how to fix Firestick keeps restarting issue.

Many times, this simple thing will fix the Firestick stuck on updating issue. Therefore, you must try changing the USB cable of your Firestick. Is your TV far away from your Wi-Fi router? Then, your Firestick might not be receiving the proper Wi-Fi signal. That could be the reason why Fire TV Stick is stuck on installing the update screen.

Tip: Learn how to fix Firestick connected to Wi-Fi but no internet issue. Are you using a VPN? Try turning it off. Firestick devices need at least MB of storage to install and update the software.

If the free storage is less than that, you will face issues like Firestick stuck on updating. To check and free up the storage on your Firestick , follow these steps:. If storage is full, go to Fire Stick Settings again. Then, select Applications. You will see the list of installed apps. Uninstall the unnecessary apps to free up space on your Firestick. If your Firestick is stuck on the Downloading latest software screen for a really long time, like for more than half an hour, but it warns you not to unplug the power, you can try taking the risk of unplugging it.

Many users on Amazon Forum have suggested that turning off the power supply for Firestick when it was stuck on updating fixed the issue for them. So, please do it at your own risk. If nothing helped you in getting rid of the Downloading latest software screen, you must try resetting your Fire TV. Please note that by resetting the Firestick, your account information and downloaded content will be erased from the device. To reset Firestick, press and hold the Back button and the button on the right side of the navigation circle together for seconds.

A pop-up will show on the screen suggesting that the Firestick will reset after a few seconds.