Www hp support com printer

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To scan, choose to scan from the printer scanner glass or document feeder, import a photo, or use the computer or mobile device camera to capture a photo or document. Use the editing tools if necessary, and then print, save, or share the scanned item.

For more information, go to How to scan with an HP Printer. To copy Android, iOS only , open the Copy tile, use the camera to capture a document or photo, select the size and number of copies, and then print the item in color or black and white. To manage the printer, click the picture of your printer on the home screen to change preferences and options, check the printer status, and more. Diagnose and Fix : Run this troubleshooting tool built into the HP Smart app for Mac and Windows computers if you are experiencing issues with your printer.

Print Anywhere : Use your printer when you are away from home and have access to a cellular network or Wi-Fi with internet access. Shortcuts : Create one-touch Shortcuts formerly Smart Tasks to quickly complete repetitive tasks such as emailing, printing, and saving scans. Mobile Fax : Securely send documents to a fax machine or fax-capable printer. An established connection from your device to the printer - either over a network or with a USB cable. A compatible mobile device or computer with internet access running the following operating system versions:.

For macOS Go to HP printer setup Mac for more information. An HP Smart account allows you to print and scan from the HP Smart app, as well as access to premium features such as mobile fax. You can also use HP Smart to remotely manage, share access, and print from anywhere with a compatible HP printer. Check network issues and setup requirements if the printer is not found during software installs or when wireless print jobs fail.

Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Try opening a website to see if the internet connection is working properly. If Wi-Fi is slow or intermittent, restart the router by disconnecting the power cord, waiting 15 seconds, and then reconnecting the cord.

Printer is off or in sleep mode: Touch the control panel or press the Power button to wake the printer and put it in a ready state. Sometimes the printer status might display Offline when it is actually ready. Check the printer connection status: Make sure the wireless signal is on, and the printer is connected to the same network as your computer or mobile device. If your printer has a light next to a Wireless icon or button , make sure the light is on.

If it is off or blinks, the printer is disconnected from the network. Reconnect the printer to the network: Place the printer within range of the Wi-Fi router signal, and then connect it to the network.

Printers with a touchscreen control panel: Open the Setup , Network , or Wireless settings menu, select Wireless Setup Wizard , and then follow the instructions to select the network name and enter the password. Printers without a touchscreen control panel: Press and hold the Wireless button for five seconds or until the wireless light starts to flash.

The printer Wireless light stops flashing when the connection completes. Within two minutes, press and hold the WPS button on the router until the connection process begins. The blue bar stops flashing when the connection completes.

Restart devices: Restart the printer and the computer or mobile device to clear possible error conditions. Print a Wireless Test Report: Search the HP Customer Support website for your printer model, and then search for self test page to find the document on how to print and evaluate the report.

Wireless isolation could be causing your printer to appear offline. Check with your router manufacturer for more information. The HP Smart app language uses the preferred language set in Windows. If you have multiple languages set, the app displays in the first language on the list.

In the list of apps, find HP Smart, and then choose one of the following:. Create a desktop shortcut: Click HP Smart , and then drag it to the desktop. Most wireless-capable printers manufactured in and later are supported by the HP Smart app. To find out if your printer is compatible, go to Mobile printing solutions for HP printers. Select registration option. Error: Javascript is disabled in this browser. This page requires Javascript. Modify your browser's settings to allow Javascript to execute.

See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Need Windows 11 help? Note: Having trouble downloading the app? Set up your printer using the HP Smart app Add your printer to HP Smart and follow the guided setup to connect to your computer or mobile device. Place the printer and the computer or mobile device near the Wi-Fi router.

Open HP Smart. Restore Wi-Fi setup mode. Make your HP printer more secure wireless only Secure your printer to prevent others from accessing it. Example of the HP Smart app home screen mobile, computer.

Frequently asked questions FAQs Still have a question? Find additional answers and help. What are the requirements to set up a printer using the HP Smart app? Review connection and software version requirements for the HP Smart app.

An HP printer that supports HP Smart A computer or mobile device connected to an active internet connection An established connection from your device to the printer - either over a network or with a USB cable A compatible mobile device or computer with internet access running the following operating system versions: Android 9.

Printer offline or print job stuck in queue? Identify your printer for manuals and specific product information. Or, let HP detect your product Find out more. How to find a serial number for a printer Locate your product's information label Watch a video Samsung printer help. Sign in to select a saved product. Search our knowledge library Search our knowledge library Search. Get Support. Issue with your HP printer? Use our diagnostic tools for help with common Printer issues Printer Diagnostic Tools.

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Www hp support com printer	Try opening a website to see if the internet connection is working properly. After installing HP Smart for iOS and Android, enable the mobile device location service and allow the app to use your location to detect the printer and offer con during setup. Select a language. Tips for better search click at this page Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Poor network connection: Move the printer and computer or mobile device closer to the wireless router, and then check if the signal quality improved. Automated fixes and troubleshooters. HP Link is currently available in the following languages.
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Managed print services. Business solutions. Molded fiber. Digital workspaces. Industry solutions. Business services. Consumer services. Explore all. Public sector purchasing.

Weekly Deals. Business store. Business discounts. University student discounts. Track your order. Shop PCs.

Gaming PCs. Z Workstations. Shop Print. Laser printers. Large format plotter printers. Refurbished printers. Shop Accessories. Problem solving. Diagnostic tools. Support by product. Other Products. Support resources. Contact us. Check warranty. Authorized service providers. Security bulletin archive. Parts store. Product registration. Shopping Cart. Support See All. Skip to Content Skip to Footer. HP Smart Support. Streamlined support.

Fix it fast. Back to work quickly. Select one of the two ways to get started with HP Smart Support Why HP Smart Support. Saves time. Automatically uploads device health data and keeps a historic record over time. Secure cloud transfer. Shared information is secure and held safely in the cloud environment.

Higher productivity and uptime. Reduce time and resources required for issue resolution. Results oriented. Data telemetry. Information from devices around the world translates to benefits for all HP customers. Continuous improvement. Helps HP develop new and better services and solutions to help our customers. How does HP install software and gather data? Search all support.

Search help. Tips for better search results Ensure correct spelling and spacing - Examples: "paper jam" Use product model name: - Examples: laserjet pro p, DeskJet For HP products a product number. Loading Results. Windows 7, 8, 8. End of Support. Need Windows 11 help? Product Homepage.

Download and Install Assistant. Don't ask again. Ok, get started. No thanks, I will download and install manually. Solution and Diagnostic Data Collection. Change preferred operating system Select preferred operating system. If you wish to see solutions related to another OS, please select the preferred operating system and version and choose 'Change' Select an operating system and version to see available software for this product.

Is my Windows version bit or bit? I don't see my operating system. Detected operating system: Selected operating system: Select your operating system and version , Change. Two simple steps to show what drivers are available for your product. Click on the Windows search icon. It is located in the lower left-hand corner of your Windows desktop. Search for WinVer. Find your OS and version number on the popup from Microsoft.

See adjacent image as example. Use the drop down to select your Operating System version. What OS do you have? Select your Operating System. Use the drop down to select your Operating System version and click submit. What version of OS do you have?

Select your Operating System version. HP Web Product Detection. HP Web Product Detection is starting up. You will be given 2 or 3 prompts in a separate window.

You must choose the 'open' or 'OK' options to continue forward. Waiting for actions to be completed. HP Support Solutions software requirement. If you don't see the dialog box prompts, it probably means you need to install our software. Let's get you started! By choosing to install, I agree to HP's terms and conditions on data collection. Start Download. Please wait for it to finish and follow these steps to install:. Wait until the installation has finished, then click on continue.

It looks like something went wrong and our tool didn't launch. Let us detect the drivers you need for this HP PC Our automated tool will simplify the choices you have to make Detect my drivers. Let us detect the drivers you need for this HP PC Skip the confusion of sorting through all of our drivers and let us detect only the ones you need. Detect my drivers. Learn more Continue. Show location. HP Support Solution Framework is downloading Locate the file in your browser window, and double-click to begin installing.

Please wait while we find your drivers. Detection not available. Product detection timed out. Please try again. Download list: Download selected files. Email my list. Remove all. Detection completed. Here are the drivers available for your system. All drivers. Filter by importance. Open download list Open all. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? Choose 'Refresh' to update the list. My download list.

Select all Deselect all. Select the desired files and choose 'Download files' to start a batch download. Select your desired files and a list of links will be sent by email. Email list of drivers.

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Check warranty status. Contact us. How to setup your printer Click Printer Setup for step by step guidance on how to setup, configure and register your printer. Printer Setup More support options for this topic View unboxing and printer setup videos. Wireless Print Support. Windows 11 support page. Printer offline or print job stuck in queue?

Identify your printer for manuals and specific product information. Or, let HP detect your product Find out more.

Modify your browser's settings to allow Javascript to execute. See your browser's documentation for specific instructions. HP Customer Support. Select your model. How does HP install software and gather data? Need Windows 11 help? This document is for HP DeskJet , , , , , , , , , , , , , , , DeskJet Ink Advantage , , , , and All-in-One printers. To set up your printer for the first time, remove all package materials, connect the power cord, install the ink cartridges, and then load paper in the input tray.

Step 1: Remove the printer from the box Remove the printer from the box, and then remove all tape, stickers, and package materials from the printer. Lower the output tray, reach inside the printer, and then grasp the handle and lower the ink cartridge access door to open it.

Make sure you remove all hardware and materials from the box before discarding or recycling the box and package materials. Step 2: Connect the power cord Plug the printer into a power source to turn on the printer. The connection to the computer is established during software installation. Connect the power cord to the rear of the printer, and then plug the other end of the power cord into an electrical outlet. Step 3: Install the ink cartridges Install the HP ink cartridges that shipped in the box with your printer.

Remove one of the ink cartridges from its package. Be careful to only touch the black plastic on the ink cartridge. Do not replace the protective tape on the contacts.

Handling these parts can result in clogs, ink failure, and bad electrical connections. Hold the ink cartridge by its sides with the contacts toward the printer, insert the ink cartridge into its slot, and then gently push the ink cartridge until it snaps into place. Step 4: Load paper into the input tray Load plain, U. Raise the input tray. Step 5: Install the printer software Your HP printer hardware is now set up and you can install the printing software.

Do not attempt to connect the printer to a computer until instructed to do so in the printing software.